Investigating The Adoption of Knowledge Management in a Non-Govermental Organization in Malaysia

Authors: Khairul Shafee Kalid and Saide Saide

Abstract:

Non-governmental organizations use knowledge extensively in humanitarian efforts, engagements with organizations concerning the welfare of the people and other activities. The knowledge in nongovernmental organizations are mostly tacit. Nevertheless, little is known about knowledge management practices in non-governmental organizations.The aim of this study is to investigate the adoption of knowledge management in a nongovernmental organization.This study adopts a case study research design. Data was collected through a survey sent to a non-governmental organization.The questionnaire was based on the four pillars of knowledge management namely management and organization, people and culture, content and processes and infrastructure. A total of 31 respondents from one NGO participated in the survey.The data was analyzed using descriptive analyses.The findings indicate that knowledge is widely acknowledge as important in non-governmental organizations.To a certain extent, knowledge management principles have been practiced in the organization.However, non-governmental organizations have yet to establish an organization wide knowledge management strategy.The study provides an understanding of how knowledge management is perceived by the non-governmental organizations and provide valuable insights to the practice of knowledge management in nongovernmental organizations.

Full article: http://repo.uum.edu.my/25190/ 

Saide Saide received the bachelor’s degree with the Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau-UIN SUSKA Riau, Indonesia, in 2013, the master’s degree from the Department of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan, in 2016, and the master’s degree from the Departmentof Information System, Sepuluh Nopember Instituteof Technology (ITS Surabaya), Surabaya, Indonesia, in 2016, all in information systems and knowledge management. He is currently a Lecturer with the Department of Information System, Facultyof Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau. He was a Visiting Scholar and Research Collaboration withTampere University, Finland, a Researcher with the Department of Information Management, National Taiwan University of Science and Technology, a Project Management with EnReach - Energy Research Center, UIN SUSKA Riau, Indonesia. He has authored numerous articles published in SSCI/SCI journals such as Big Data, Technology Analysis & Strategic Management, IEEE Transactions on Engineering Management, and Journal of Enterprise Information Management, International Journal of Innovation Management, Journal of Science and Technology Policy Management, and International Journal of Business and Society. His research interests include knowledge management, information system, and IT-business strategy.