Positioning the Knowledge Creation and Business Strategy on Banking Industry in a Developing Country

Authors: Saide Saide (correspondences), Meng Miao

Abstract:

This article aims to align business strategy and knowledge creation in banking industry through knowledge management (KM) approach by maximizing the tangible and intangible resources. Prior study offered more general context of KM approach while misplaced and less discussed practical process of knowledge sharing practices in the context of banking industry. We developed research model by focusing on banking organization, especially in a developing country. The authors use literature review and document analysis of business strategy in bank. This article integrated and analyzed knowledge gap and business strategy to develop a comprehensive approach for banking company. The gap between what a bank knows and needs to know is an internal knowledge gap, in a sense representing the strengths and weaknesses of a “the alignment between knowledge–business” analysis. The gap between what they know and what its competitors know is an external knowledge gap. It represents the opportunities and threats of a knowledge–business analysis. In addition, there is still no specific team, department, and strategy to manage knowledge assets. The results of this research may help finance companies and managers to initiate KM or to encourage knowledge sharing in banking organization. Therefore, managerial level is supposed to develop a strategy and regulation to encourage employee's participation in knowledge transfer schema. We combined numerous methods and theories namely Zack and Nonaka models as tools to solve the obstacle of alignment between business-knowledge strategic gap and knowledge sharing schema.

Full article: https://ieeexplore.ieee.org/document/9442366

Saide Saide received the bachelor’s degree with the Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau-UIN SUSKA Riau, Indonesia, in 2013, the master’s degree from the Department of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan, in 2016, and the master’s degree from the Departmentof Information System, Sepuluh Nopember Instituteof Technology (ITS Surabaya), Surabaya, Indonesia, in 2016, all in information systems and knowledge management.
He is currently a Lecturer with the Department of Information System, Facultyof Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau- UIN SUSKA Riau. He was a Visiting Scholar and Research Collaboration withTampere University, Finland, a Researcher with the Department of Information Management, National Taiwan University of Science and Technology, a Project Management with EnReach - Energy Research Center, UIN SUSKA Riau, Indonesia. He has authored numerous articles published in SSCI/SCI journals such as Big Data, Technology Analysis & Strategic Management, IEEE Transactions on Engineering Management, and Journal of Enterprise Information Management, International Journal of Innovation Management, Journal of Science and Technology Policy Management, and International Journal of Business and Society. His research interests include knowledge management, information system, and IT-business strategy.

Meng Miao received the bachelor’s degree in electronics telecommunication from Department of Electronic Engineering, University of Tsinghua, China, in 2007, and the M.Sc. and Ph.D. degrees in financial economics from Saïd Business School, University of Oxford, U.K., in 2008 and 2015, respectively. He is currently an Assistant Professor with Hanqing Advance Institute of Economics and Finance, Renmin University, Beijing, China. He has authored/coauthored articles in some finance journals. His research interests include corporate finance, technology, and innovation.