Toward Business Process Innovation in the Big Data Era: A Mediating Role of Big Data Knowledge Management

Authors: Saide Saide, Margaret L Sheng


 

Abstract:

While recent debate recognizes the importance of big data (BD) and knowledge management (KM) in firm performance, there has been a paucity of literature regarding big data analytics technological (BDAT) and knowledge exploration–exploitation capabilities (KEEC) in the context of business process innovation (BPI). This study aims to identify whether BD and KM can be established in these emerging issues. We used a survey questionnaire to collect data from various firms and industries. We used structural equation modeling (SmartPLS and SPSS) to validate the research model with a sample of 155 companies in a developing country such as Indonesia. The result demonstrates a positive relationship between KEEC and BPI, followed by several significant findings such as BDAT with KEEC; KEEC on big data knowledge management (BDKM); BDKM and BPI; and BDAT on BDKM. In contrast, BDAT is nonsignificant for direct relationship on BPI, and interestingly, it becomes a significant result after mediated by BDKM. Similarly, BDKM has successfully mediated the relationship between KEEC and BPI. The management level ideally develops and increases such a knowledge creation/acquisition practices and BDAT in an organization to gain more meaningful benefits from these two capabilities. BDAT, KEEC, and BDKM simultaneously are a clear antecedent approach, which ultimately results in flexibility, effectiveness, and effectivity of BPI. The cases of this research are profit firms in a developing country such as Indonesia. A future study could be considered in different settings such as type of industries or more specific company's type, the economy level of countries (comparing between developed and developing countries), and environmental dynamical. A novel field of study is the inclusion of knowledge exploration-exploitation and BDAT that drives BPI.

Full article: https://pubmed.ncbi.nlm.nih.gov/33216653/


Saide Saide received the bachelor’s degree with the Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau-UIN SUSKA Riau, Indonesia, in 2013, the master’s degree from the Department of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan, in 2016, and the master’s degree from the Departmentof Information System, Sepuluh Nopember Instituteof Technology (ITS Surabaya), Surabaya, Indonesia, in 2016, all in information systems and knowledge management. He is currently a Lecturer with the Department of Information System, Facultyof Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau. He was a Visiting Scholar and Research Collaboration withTampere University, Finland, a Researcher with the Department of Information Management, National Taiwan University of Science and Technology, a Project Management with EnReach - Energy Research Center, UIN SUSKA Riau, Indonesia. He has authored numerous articles published in SSCI/SCI journals such as Big Data, Technology Analysis & Strategic Management, IEEE Transactions on Engineering Management, and Journal of Enterprise Information Management, International Journal of Innovation Management, Journal of Science and Technology Policy Management, and International Journal of Business and Society. His research interests include knowledge management, information system, and IT-business strategy.

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Knowledge exploration–exploitation and information technology: crisis management of teaching–learning scenario in the COVID-19 outbreak

Authors: Saide Saide, Margaret L Sheng


 

Abstract: 

Education institution closure is considered as an effective way to prevent coronavirus (COVID-19) pandemic. However, there are several challenges concerning teaching and learning activities (knowledge transfer) in crisis times such a COVID-19. This study aims to provide a holistic view of knowledge transfer and information technology scenario in the education sector during COVID-19 or another uncertain environment. A systematic literature review was conducted by several search techniques such as study selection, synthesis of papers, and reporting the results. A total of 290 peer-reviewed research studies were carried out. These articles were filtered, and 51 relevant articles were selected. The study mainly contributes by illustrating the schema or scenario of effective knowledge transfer of the teaching–learning process in the context of coronavirus crisis through maximising the information technology (IT) tools and knowledge management (KM) approach. Several factors namely IT tools of remote and online learning, knowledge exploration–exploitation, education’s knowledge types (tacit-explicit knowledge), and internal–external knowledge in education were identified. The study further provides the new paradigm for future study. Additionally, several concepts and theories were merged, namely SECI theory and ambidexterity view (knowledge exploration and knowledge exploitation). Future studies may extend the research area to different types of organisations and extend this model into empirical tests.

Full article: https://www.tandfonline.com/doi/full/10.1080/09537325.2020.1854714


Saide Saide received the bachelor’s degree with the Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau-UIN SUSKA Riau, Indonesia, in 2013, the master’s degree from the Department of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan, in 2016, and the master’s degree from the Departmentof Information System, Sepuluh Nopember Instituteof Technology (ITS Surabaya), Surabaya, Indonesia, in 2016, all in information systems and knowledge management. He is currently a Lecturer with the Department of Information System, Facultyof Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau. He was a Visiting Scholar and Research Collaboration withTampere University, Finland, a Researcher with the Department of Information Management, National Taiwan University of Science and Technology, a Project Management with EnReach - Energy Research Center, UIN SUSKA Riau, Indonesia. He has authored numerous articles published in SSCI/SCI journals such as Big Data, Technology Analysis & Strategic Management, IEEE Transactions on Engineering Management, and Journal of Enterprise Information Management, International Journal of Innovation Management, Journal of Science and Technology Policy Management, and International Journal of Business and Society. His research interests include knowledge management, information system, and IT-business strategy.

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