Information system and behavioural intention: evaluating the user behaviour of financial information system in developing country of Indonesia

Authors: Idria Maita, Saide Saide (correspondences), Yelia Gusti Putri, Megawati Megawati, & Medyantiwi Rahmawita Munzir

Abstract:

The aim of this study is to examine the dimensions (e.g., facilitating conditions (FC), performance expectancy (PE), effort expectancy (EE) and social influence (SI)) that influence behavioural intentions in financial institution in Indonesia. This research explores both the practical and theoretical basis of these paradigms. Studying the literature explores a theoretical existence of related context preceding the user behaviors. In addition, SPSS was used to measure demographic and generate descriptive statistics. Overall, the results demonstrate that behavioural intention (BI) was significantly influenced by FC, while PE and SI were marginally supported, and EE was not significant. It is acknowledged that FC is important incentives to necessitate action of user behavioural. The findings of this study may help institution and financial department to initiate new strategies such as integrating the dimensions of user experience on information system based on various indicators of this study. Additionally, to maximize the usage of information system, the institution can implement training for the employee concerning how to use the system. Further research may extend the focus to multiple organisations, cultures, and countries. This research is useful for institutions and academics as the comparative and intersecting explanation of enhancing user’s usage of information system in Indonesia. 

Full article: https://www.tandfonline.com/doi/abs/10.1080/09537325.2021.1915474

Saide Saide received the bachelor’s degree with the Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau-UIN SUSKA Riau, Indonesia, in 2013, the master’s degree from the Department of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan, in 2016, and the master’s degree from the Departmentof Information System, Sepuluh Nopember Instituteof Technology (ITS Surabaya), Surabaya, Indonesia, in 2016, all in information systems and knowledge management.
He is currently a Lecturer with the Department of Information System, Facultyof Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau- UIN SUSKA Riau. He was a Visiting Scholar and Research Collaboration withTampere University, Finland, a Researcher with the Department of Information Management, National Taiwan University of Science and Technology, a Project Management with EnReach - Energy Research Center, UIN SUSKA Riau, Indonesia. He has authored numerous articles published in SSCI/SCI journals such as Big Data, Technology Analysis & Strategic Management, IEEE Transactions on Engineering Management, and Journal of Enterprise Information Management, International Journal of Innovation Management, Journal of Science and Technology Policy Management, and International Journal of Business and Society. His research interests include knowledge management, information system, and IT-business strategy.